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Customer who wants ‘non-Hindu’ food delivery boy changed gets biting reply

July 31, 2019
Food-delivery startup Zomato won over many internet users on Wednesday after it refused to give in to a customer’s demand of changing a delivery executive because he was Muslim.
Instead, founder Deepinder Goyal stood firmly behind the rider. “We are proud of the idea of India and the diversity of our esteemed partners and customers. We aren’t sorry to lose any business that comes in the way of our values,” Goyal tweeted. His tweet won plaudits from the likes of former J&K chief minister Omar Abdullah and erstwhile chief election commissioner of India S Y Quraishi.



Goyal was responding to Jabalpur’s Amit Shukla whose handle @NaMo_SARKAAR had tweeted to Zomato around 9pm on Tuesday, asking it to change his rider as he “did not need delivery from a Muslim fellow” in the holy month of Saawan. Zomato’s official handle retaliated with a zinger: “Food doesn’t have a religion. It is a religion.”


This woke stand against religious discrimination amassed 18,000 retweets and 51,000 likes by around 7.30pm on Wednesday with users like @IndianPrism posting: “And @ZomatoIN loses one bigoted customer but wins a thousand plural hearts. Thank you!”

There were some brickbats too with Shukla supporters making the hashtag #IStand-WithAmit trend. Other detractors took the debate in a different direction by complaining that Zomato had “double standards” as it categorises nonvegetarian food on its platform as halal, but does not specify ‘jhatka’ meat. Zomato clarified its stand on halal by stating that the “halal tag is a result of restaurants seeking that distinction — not us as an aggregator... We provide this information, so that you, as a customer can make an informed choice about whether you want to eat halal meat, or not.”
Poor have to tolerate bias: Delivery boy
The delivery boy told TOI that he had faced such biases earlier. “It has happened with me once earlier. We are poor people and have to tolerate such things,” he said.
Amit Shukla claimed his words have been misinterpreted. “It was a normal tweet — that the company is not ready to refund my payment. It was mainly an issue related to Zomato’s customer service. There was no religious angle in that. But a section of people started giving it a different colour on Twitter and started taking the matter in a different direction. It is Saawan and we have religious faith. Because of that we had requested them to change the driver if not cancel and repay,” he told mediapersons.
Zomato isn’t the first firm that has had to deal with discrimination. Last year, a man cancelled an Ola cab booking because the driver was Muslim.

[1][2][6][10][11]

References

  1. ^ Zomato (timesofindia.indiatimes.com)
  2. ^ Omar Abdullah (timesofindia.indiatimes.com)
  3. ^ 1564549735000 (twitter.com)
  4. ^ 1564552895000 (twitter.com)
  5. ^ 1564552391000 (twitter.com)
  6. ^ Amit Shukla (timesofindia.indiatimes.com)
  7. ^ 1564549240000 (twitter.com)
  8. ^ 1564572713000 (twitter.com)
  9. ^ 1564562057000 (twitter.com)
  10. ^ halal meat (timesofindia.indiatimes.com)
  11. ^ Twitter (timesofindia.indiatimes.com)
  12. ^ 1524219837000 (twitter.com)


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